Shipping & Return Policy

Shipping Information

All online orders received by 11:30 a.m., CST will be shipped the same day. Orders received after 11:30 a.m. will be shipped the next business day.

* Due to FAA restrictions, we cannot ship essential oils or liquid extracts via air freight. All packages containing these items must be shipped ground. If you wish to expedite the rest of your shipment, please place a separate order for the items you wish to send air freight.

Shipping Rates

All rates are calculated in real-time (by UPS or USPS) on our site on the first page of the checkout process. If you have added items to your shopping cart you will also be able to see estimated shipping rates before proceeding to checkout.

Please note: Additional fees, such as brokerage charges, duties, taxes, and government inspection fees may apply to international shipments. You are responsible for these fees and they are typically charged by COD at the time your shipment is delivered.

Hassle-Free Returns

We not only guarantee the quality of our products, we also guarantee your satisfaction. If you are not 100% satisfied with your order, be assured that, with your assistance, we will resolve the problem quickly and easily. We will promptly issue a refund, credit, or replacement – whichever you prefer. However, we do not refund any special order items or shipping charges. Nevertheless, we will be happy to provide you with a UPS return label to cover any return shipping fees.

To ensure that your returns are handled quickly and effectively, please be prepared to provide the order number, invoice number, and a brief reason for the return. Please follow the brief instructions and requirements listed below:

  1. Customer Service must approve all returns and will do so by issuing a Return Material Authorization (RMA) number, which must be marked on the outside of each box. To obtain an RMA number, please call us at 1-615-792-9256 between the hours of 8:00 a.m. and 5:00 p.m. CST, Monday through Friday. For your convenience, once a return has been authorized we will also provide you with a printable UPS return shipping label via email.
  2. To receive full credit, you must contact Customer Service within 60 days of the invoice date. No credit or returns are allowed after 60 days.
  3. No returns will be accepted for special order items.

Damaged Packages

We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during transit. If any of your items are damaged, please contact us immediately so that we can assist you.

Tracking Your Orders

Tracking your orders placed at Starwest-Botanicals.com is easy. Once we have completed your order, you will receive an email from us containing your UPS tracking number which you can use to track your package at www.ups.com. You can also track your package through our website by selecting your order from the ‘Order History’ option of your Pathways account. Each completed order will contain the tracking number and a ‘Track It!’ button toward the bottom of the invoice.

Please note: There is sometimes a slight delay between the time you receive your confirmation email and when that information is available in your online history.